Acknowledgement of Country: FSCA acknowledges the Traditional Custodians of the lands on which we work and live, and pays respect to Elders past, present and emerging. We are committed to providing accessible financial complaints assistance to all Australians.

Has your bank, insurer or superannuation fund left you dissatisfied?

We are an Australian organisation that will assist you with your complaint. We'll help you prepare and give you honest assistance throughout the process.

Get Help With My Complaint
Clear, transparent assistance
Guided by Australian financial services legislation
Accessible to all Australians
Who We Are

Real assistance for real Australians

We are an Australian organisation created to assist you with complaints against your bank, insurer, or superannuation fund. We'll help you prepare your complaint and support you throughout the entire process — from your first letter to your final resolution.

97,000+
Complaints lodged with AFCA in 2023–24
$290M+
Returned to consumers through AFCA determinations
1 in 3
Consumers don't know how to start a complaint
How It Works

Your complaint, step by step

1
Tell us what happened
Share the details of your complaint — what went wrong, when it happened, and what outcome you're looking for.
2
We prepare your complaint letter
We help you draft a clear, professional Internal Dispute Resolution (IDR) letter to send to your financial provider.
3
Lodge with your provider
Send your complaint to your bank, insurer, or super fund. Under RG 271, they are required to respond within 30 to 45 days depending on your complaint type.
4
We support you through their response
Not happy with their answer? We help you understand your options and prepare for the next step.
5
Escalate to AFCA if needed
If your complaint isn't resolved, we help you escalate to the Australian Financial Complaints Authority (AFCA) — free for consumers.
What We Cover

Whether your complaint involves a bank, insurer, or super fund — we're here to help

🛡️
General Insurance
Home, contents, car, travel, and other insurance products
Start here →
🏦
Banking
Credit cards, loans, mortgages, bank accounts, and financial hardship
Register here →
💼
Superannuation
Death benefits, TPD claims, fund administration, and insurance within super
Register here →

Get honest assistance.

Start Your Complaint Now